Terms & Conditions + Privacy Policy

Effective date: 09.09.2025

Definitions
Acceptance of Terms; Authorized Contacts
Services, Orders, Technical Specification (TS)
Fees, Payment, Delivery and Non-Refundable Products
Revisions, Acceptance, and Quality Disputes
Refunds, Chargebacks and Remedies
Intellectual Property and License Grants
Data Processing, Privacy, Law-Enforcement Requests and Retention
Client Responsibilities; Prohibited Uses
Free Services and Trials
Communication, Evidence and Recordings
Force Majeure
Limitation of Liability; Indemnity
Termination and Effects of Termination
Amendments; Entire Agreement; Severability
Governing Law; Dispute Resolution; Notices (International Version)
Contact Information
Survival

1. Definitions

Company — IntraconIX Group.
Client — any natural person or legal entity requesting, ordering or receiving Services.
Services — any work, consulting, software, analytics, design, creative services, deliverables, or other products provided by the Company.
Results / Deliverables — the final work product (materials, files, graphics, code, reports, documentation, or other outputs) delivered to the Client.
Technical Specification (TS) — the document, message, or set of requirements the Client submits that defines the scope, objectives, acceptance criteria and any technical details of the Services.
Personal Data — information relating to an identified or identifiable natural person as defined by applicable data-protection law.
Agreement — these Terms & Conditions together with the Privacy Policy and any appended Order, proposal, or invoice.
Applicable Jurisdiction — the jurisdiction whose law governs a specific Order as specified in that Order (see Section 16).

2. Acceptance of Terms; Authorized Contacts

2.1 By contacting or placing an Order with the Company, the Client accepts and agrees to be bound by this Agreement in full. Electronic acceptance, continued use of Services, or payment constitutes the Client’s binding consent.

2.2 Authorized representatives of the Company are those persons whose contact details are published on the Company’s official “Contact Us”, "T&C (Dark)", "T&C (Light)" webpages, this document or otherwise confirmed in writing by the Company. Communications received from other sources are not valid communications from the Company.

2.3 Any matters not expressly covered by this Agreement shall be resolved by mutual written agreement.

3. Services, Orders, Technical Specification (TS)

3.1 All Services are provided pursuant to an Order, proposal, invoice, or other written confirmation that specifies scope, Deliverables, deadlines, fees and acceptance criteria.

3.2 Client Obligations regarding TS. The Client must provide a complete, clear and unambiguous TS before work begins. TS must include acceptance criteria and all information reasonably necessary for the Company to perform the Services. If TS are ambiguous, incomplete, or permit multiple interpretations, the Company will perform the Services in accordance with its professional judgment and standard industry practice. Subsequent clarifications that change scope are chargeable as additional work.

3.3 Professional Judgment. The Company may rely on its professional expertise in designing or delivering Solutions when TS do not specify details; the Client accepts that reasonable professional decisions made to progress work are not per se a breach of TS.

3.4 Subcontracting. The Company may engage subcontractors or third-party service providers; the Company remains responsible for performance of those subcontracted Services.

4. Fees, Payment, Delivery and Non-Refundable Products

4.1 Fees and Taxes. Fees are those set out in the Order. Unless otherwise stated, fees exclude taxes, duties and other governmental charges; the Client is responsible for such taxes.

4.2 Prepayment. Unless otherwise agreed in writing, Services require full prepayment of amounts due no earlier than 1–2 days before completion/delivery of the Results. Results will not be delivered until full prepayment is received at the payment details provided by the Company.

4.3 Claims Before Prepayment. Until full prepayment is received, any claims, complaints or disputes submitted by the Client in respect of quality, scope or completeness of the Services shall be deemed baseless and not legitimate for the purposes of initiating a formal dispute or chargeback.

4.4 Late / Non-Payment. If payment is not received within the 1–2 day window requested by the Company, the Company may suspend or terminate work and communications without liability. Any agreed delivery timeframes are suspended until payment is received.

4.5 Non-Refundable Products. Ready-made or final deliverables (including digital files, templates, guides, stockable assets, or any finished material) are strictly non-refundable once delivered or made accessible to the Client, unless otherwise required by mandatory law.

5. Revisions, Acceptance, and Quality Disputes

5.1 Acceptance Testing. Unless otherwise agreed, the Client has an agreed review period after delivery (as stated in the Order). Failure to provide review comments within the review period shall constitute acceptance of the Deliverable.

5.2 Revisions and Change Requests. Revisions expressly included in the Order will be performed without additional charge if properly requested within the agreed review period. Additional revisions, scope changes, or clarifications requested outside the TS or after acceptance are chargeable at the Company’s then-current rates or by separate agreement.

5.3 Company Omissions. If the Client provides undeniable evidence that an element required by the TS was omitted by the Company and such omission directly caused deviation from the TS, the Company will correct such omission free of charge and without limitation until the Deliverable conforms to the TS.

5.4 Dispute Preconditions and Procedure.

A dispute regarding quality or conformity to the TS may be initiated only if the Client shows clear and unequivocal evidence that (a) the Results materially deviate from the agreed TS, and (b) the parties have exhausted attempts at amicable resolution and it is evident that the Company is deliberately refusing to reach such resolution.
Before filing a formal dispute or initiating a chargeback, the Client must: (i) notify the Company in writing of the alleged issue; (ii) provide all relevant evidence (including TS, communications, and Deliverables); and (iii) allow the Company a period of seven (7) business days to review and respond.
The Company will review the claim in good faith within the seven (7) business-day period and propose a remedial plan if appropriate.

6. Refunds, Chargebacks and Remedies

6.1 Refunds. Refunds are available only if: (a) the Company is at fault; (b) all feasible corrections cannot be made for objective reasons; and (c) the Client has followed the dispute procedure in section 5.4. Refund amounts, if any, will be reduced by the value of completed and delivered stages.

6.2 Chargebacks. Initiating a chargeback, payment reversal or similar action without first complying with the dispute procedure (section 5.4) is a material breach of this Agreement and entitles the Company to suspend performance, retain all amounts received, and seek legal remedies.

6.3 Set-Off. The Company may set off any amounts owed by the Client against refunds where permitted by law.

7. Intellectual Property and License Grants

7.1 Company IP. All pre-existing intellectual property of the Company (methodologies, templates, tools, source code, proprietary designs, concepts, and branding) remains the exclusive property of the Company.

7.2 Deliverables & License After Payment. Upon full payment of all sums due under the Order, the Company grants the Client a perpetual, non-exclusive, non-transferable license to use the Deliverables for the purposes for which they were ordered. This license does not include the right to resell, sublicense, or redistribute the Company’s underlying source materials, templates, or branding assets unless expressly agreed in writing.

7.3 Retention of Rights. Ownership of intermediate materials, unused concepts, drafts, and Company proprietary assets remains with the Company, even if provided to the Client for review.

7.4 Client Materials. The Client retains ownership of materials it supplies. The Client grants the Company a royalty-free license to copy, modify and process such materials solely for the purpose of performing the Services.

8. Data Processing, Privacy, Law-Enforcement Requests and Retention

8.1 Scope and International Orientation. The Company operates internationally and will process Personal Data in compliance with applicable laws (including GDPR and CCPA where applicable). This section sets out the Company’s standard privacy commitments and practices.

8.2 Data Collected & Use. The Company collects only the minimum Personal Data necessary to perform the Services (e.g., contact details, billing information, TS). Personal Data is used for service delivery, administration, billing, and legitimate business purposes disclosed at collection.

8.3 Third-Party Processors. The Company may use third-party processors (e.g., hosting providers, payment processors, analytics). Processors are bound by appropriate data-processing agreements. The Company does not “sell” Personal Data.

8.4 OSINT and Source of Data. Data used for Services is obtained primarily from open, publicly available sources (OSINT). Contact information included in Deliverables will only be that of individuals who have demonstrably provided consent in publicly available records.

8.5 Security Measures. The Company applies reasonable technical and organizational measures (e.g., encryption in transit, access controls) to secure Personal Data. Absolute security cannot be guaranteed; the Client is responsible for protecting its credentials and accounts.

8.6 Retention and Deletion. Cooperation-related data is securely deleted or destroyed after the business relationship ends, except where retention up to five (5) years is necessary for legal compliance, security, anti-fraud purposes, or as otherwise required by law.

8.7 Law-Enforcement Requests. The Company will cooperate with law-enforcement or government requests only when presented with a lawful, verifiable request from an authority with proper jurisdiction. The Company will disclose only Personal Data that exists and has not been deleted or irreversibly anonymized in accordance with section 8.6 and applicable law. To the extent permitted by law, the Company will notify the Client of such requests unless prohibited.

8.8 Data Subject Rights. Where applicable law grants data-subject rights (access, correction, deletion, portability, objection), the Company will respond within required timeframes and may verify requestor identity before fulfilling requests.

8.9 Cookies & Analytics. Company’s website uses privacy-focused analytics where possible. Cookie or tracking use will be disclosed in a cookie policy and consent obtained where required.

9. Client Responsibilities; Prohibited Uses

9.1 Lawful Use. The Client warrants that any instructions, materials, or data provided to the Company are lawful and that the Client will not use Deliverables for illegal purposes.

9.2 No Interaction with Minors. The Services are not intended for persons under 18. The Client confirms it will not provide Deliverables for use by minors in contravention of applicable law.

9.3 Credentials and Security. The Client shall keep account credentials secure, follow reasonable security practices, and promptly notify the Company of unauthorized access.

9.4 Cooperation. The Client will timely provide TS, feedback, approvals and any other reasonably required information. Delays caused by the Client may extend delivery timeframes and are chargeable if they create additional work.

10. Free Services and Trials

Any complimentary consultations, trials or demos are provided at the Company’s discretion and are subject to separate terms (if any). Free Services do not create obligations and may be withdrawn at any time. No warranties or refunds apply to Free Services.

11. Communication, Evidence and Recordings

11.1 Recording Communications. The Company may record and retain communications (emails, chat logs, meeting recordings) as evidence of the parties’ interactions and to maintain service quality. Such recordings may be used in dispute resolution.

11.2 Notices. Notices must be in writing and delivered by email or as specified in the Order. Notices are effective when received (or on the date of confirmation of receipt for email). The Company’s official contact details published on its website are the authoritative contact points.

12. Force Majeure

Neither party is liable for delay or failure to perform due to events beyond its reasonable control (Force Majeure) such as natural disasters, acts of state, acts of terrorism, pandemics, labor disputes, major infrastructure or telecommunications failures, or cyber-attacks. The affected party shall promptly notify the other and use reasonable efforts to mitigate delays. If a Force Majeure Event continues for an extended period (as reasonably agreed), either party may terminate the affected Services with no further liability except for payment for work already performed.

13. Limitation of Liability; Indemnity

13.1 Limitation of Liability. Except as required by applicable law (e.g., liability for death or personal injury caused by negligence, fraud or other non-excludable liability): the Company’s aggregate liability for any claim arising from or related to Services will not exceed the total fees paid by the Client to the Company under the Order during the 12-month period preceding the claim. The Company is not liable for indirect, incidental, consequential, punitive, or special damages (including loss of profit, revenue, data, or business interruption).

13.2 Exclusions. The above limitations do not apply to liability that cannot be excluded or limited by law.

13.3 Indemnity. The Client shall indemnify and hold the Company harmless from third-party claims arising from the Client’s breach of this Agreement, misuse of Deliverables, unlawful instructions, or violations of third-party rights, except where the claim arises solely from the Company’s gross negligence or willful misconduct.

14. Termination and Effects of Termination

14.1 Termination for Convenience. Either party may terminate an Order for convenience if mutually agreed in writing.

14.2 Termination for Cause. Either party may terminate if the other materially breaches this Agreement and fails to cure within thirty (30) days of written notice (except for payment breaches, where shorter cure periods may apply).

14.3 Consequences of Termination. Upon termination, the Client will pay for Services performed and expenses incurred up to the termination date. The Company may retain copies of work product and communications for legal and record-keeping purposes. License rights granted to the Client may survive as specified in Section 7.

15. Amendments; Entire Agreement; Severability

15.1 Amendments. Any changes to this Agreement must be made in writing and signed by authorized representatives, except the Company may issue non-material updates (e.g., privacy updates) by posting revised terms and notifying the Client; continued use after notice constitutes acceptance.

15.2 Entire Agreement. This Agreement (including any referenced Order and Privacy provisions) is the entire agreement between the parties regarding the Services and supersedes prior agreements.

15.3 Severability. If any provision is held invalid, the remainder of this Agreement remains effective; parties will replace invalid provisions with valid provisions reflecting the original intent.

16. Governing Law; Dispute Resolution; Notices (International Version)

16.1 Governing Law.
Unless the parties expressly agree otherwise in writing for a particular Order, this Agreement shall be governed by and construed in accordance with the law of the jurisdiction in which the Company provides the Services to the Client as specified in the relevant Order (the “Applicable Jurisdiction”). If Services under a particular Order are provided from multiple jurisdictions, the law of the Company’s principal place of business specified in the Order shall govern. The parties may by written agreement select a different governing law for any specific Order.

16.2 Dispute Resolution.
The parties shall seek to resolve any dispute, controversy or claim arising out of or relating to this Agreement amicably and in good faith by escalation to senior management within thirty (30) days of written notice of the dispute. If the parties do not resolve the dispute within that period, the dispute shall be resolved as follows:

Platform / Local Mechanism First.
If the Services were provided through, on, or under the rules of a particular national, regional, or online platform/forum that offers a designated dispute-resolution mechanism (including mediation, ombudsman, arbitration or other binding dispute procedure), the parties shall first submit the dispute to that platform’s or forum’s designated mechanism or to the dispute-resolution body of the Applicable Jurisdiction, as appropriate. Where the platform or forum designates a guarantor, ombudsman, or other dispute authority, the parties agree to use that entity for initial resolution, unless otherwise agreed in writing.
Arbitration Fallback — Flexible, Jurisdiction-Agnostic Approach.
If no platform or local mandatory mechanism is available or applicable, or if the mechanism in (a) does not produce a final resolution within a reasonable time, the dispute shall be finally resolved by binding arbitration under procedural rules and administrative arrangements mutually agreed by the parties (which may include institutional rules of an arbitral institution or ad-hoc rules agreed by the parties).
If the parties fail to agree on (i) the procedural rules or (ii) an administering institution within thirty (30) days of referring the dispute to arbitration, then the arbitration shall proceed under the arbitration rules of the national arbitration law of the seat (legal place) of arbitration and be administered by an independent appointing authority or mechanism provided for by that law (for example, a competent court, an appointing authority identified in the applicable arbitration law, or an independent arbitration body). The seat (legal place) of arbitration and the language of the arbitration shall be as agreed between the parties; if the parties do not agree within thirty (30) days, the seat shall be the Company’s principal place of business and the language shall be English (unless otherwise required by mandatory local law). The arbitration award shall be final and binding and may be entered and enforced in any court of competent jurisdiction.
This clause is intended to be universally applicable and flexible so it will operate consistently with (i) platform or forum dispute mechanisms, (ii) mandatory local procedures, and (iii) consensual institutional or ad-hoc arbitration arrangements.
Interim Relief.
Nothing in this clause shall prevent either party from seeking urgent interim or conservatory relief (including injunctive relief) from any court of competent jurisdiction to preserve rights or prevent irreparable harm pending arbitration or other dispute-resolution proceedings.
Costs.
Each party shall bear its own legal costs and expenses unless the arbitrator or dispute body orders otherwise in accordance with the applicable rules.

16.3 Mandatory Local Law.
Where mandatory local law requires that certain disputes be heard in a specific jurisdiction or by a designated tribunal (for example, consumer-protection claims subject to local fora), such mandatory provisions shall prevail to the extent applicable to the Client or the Services in question.

16.4 Effect of Choice.
Use of the forum, platform guarantor, local dispute mechanism or arbitration under this clause shall not be construed as a waiver of the parties’ rights to enforce or seek recognition of an award or judgment in other jurisdictions to the extent permitted by law.

16.5 Notices in Relation to Disputes.
All notices initiating dispute-resolution procedures must be given in writing in accordance with the Notices provisions of this Agreement and must include a concise description of the nature of the dispute, the relief sought, and the relevant Order(s) or Deliverables.

17. Contact Information

Company contact and notice details:
IntraconIX Group
Email: ceo@intraconix.com, intracon@intraconix.com, support@intraconix.com
Telegram: @intracon
AffiliateFix: https://www.affiliatefix.com/members/intracon.283738

All Client notices should be sent to the contact email or address provided on the Client’s Order.

18. Survival

Provisions that by their nature should survive termination (e.g., Intellectual Property, Payment obligations, Confidentiality, Data Processing, Limitation of Liability, Governing Law, Dispute Resolution) shall survive termination or expiration of the Agreement.